SGI Desktop Special Edition 1.0

home *** CD-ROM | disk | FTP | other *** search

/ SGI Desktop Special Edition 1.0 / SGI Desktop Special Edition 1.0.iso / relnotes / insight / ch5.z / ch5

Wrap

Text File | 1995-09-12 | 16.6 KB | 397 lines

- 1 - 4. _K_n_o_w_n__P_r_o_b_l_e_m_s__a_n_d__W_o_r_k_a_r_o_u_n_d_s This chapter describes the known problems with the current release of the IRIS InSight products and how to work around them. 4.1 _I_R_I_S__I_n_S_i_g_h_t__L_i_b_r_a_r_y Some glossary terms (underlined terms in the content) might be missing from the Glossary. When you click on such a term, the viewer may beep, indicating a warning that the term was not found. 4.2 _I_R_I_S__I_n_S_i_g_h_t__V_i_e_w_e_r +o Some printers may be unable to print the Postscript that InSight generates. If your printer is unable to print then use the print to a file option and remove the font file information from the beginning of the generated Postscript file and send the resultant file to your printer. +o After installing a new version of the viewer, you should remove any local defaults that may have been left around by previous versions. In particular, this should be done when going from IRIS InSight version 1.0 to an ungraded version. To do this, give this command before executing IRIS InSight for the first time after an installation: %%%% rrrrmmmm ~~~~////....iiiinnnnssssiiiigggghhhhttttrrrrcccc +o Scrolling in the viewer may seem ``jumpy'' due to the rendering of images inline. A workaround is to use the line up and line down buttons in the scroll bar, or the <Page Up> and <Page Down> buttons on the keyboard. Another alternative is to use the ``Settings...'' option from the Options menu and click on ``Figures/Media In-line?'' to not include figures inline. +o If using the line up/line down buttons, note that this method of scrolling through a significant part of a book is not recommended. This is because Insight will continue to allocate memory during continuous line up/down. To reclaim memory, do any other kind of positioning; e.g. a page up/down or reposition using the thumber (scroll elevator). +o If the IRIS InSight viewer is running and a new book or set of books are installed, IRIS InSight will not - 2 - immediately ``see'' and utilize the new content. In order for IRIS InSight to view the newly-installed book(s), close and restart the IRIS InSight application. +o Occasionally, the book viewer window might be narrower than required to display the full width of a table. A warning message: YYYYoooouuuurrrr wwwwiiiinnnnddddoooowwww iiiissss ttttoooooooo nnnnaaaarrrrrrrroooowwww ffffoooorrrr tttthhhhiiiissss ttttaaaabbbblllleeee.... PPPPlllleeeeaaaasssseeee rrrreeeessssiiiizzzzeeee tttthhhheeee wwwwiiiiddddtttthhhh ooooffff tttthhhheeee vvvviiiieeeewwwwiiiinnnngggg aaaarrrreeeeaaaa.... might be generated to the window. This is not harmful; simply widen the window to view the entire table. +o On systems with few bitplanes, the colors might flash due to the limited colormap. +o If blank pages appear when printing portions of a book (or a whole book) or if other printing problems occur, quit IRIS InSight, and type the following: %%%% rrrrmmmm ~~~~////....iiiinnnnssssiiiigggghhhhttttrrrrcccc Execute _i_n_s_i_g_h_t and try the print operation again. Make sure that when printing you select one or more entries in the Print Window Table-of-Contents area. +o Printing portions of a book (or a whole book) with graphics included can often take a substantial period of time. You may wish to consider printing without including graphics. From the Print Window, click on ``Print Graphics?'' to not include graphics in the printed output. +o When upgrading from 5.2 to 5.3, you may need to force the installation of the insight.sw.public subsystem. This is a required subsystem that may not automatically get selected by default. +o For Systems Administrators, it should be noted that the directory /_v_a_r/_s_h_a_r_e/_I_n_s_i_g_h_t/_e_b_t_p_u_b is installed as an ``open'' directory, with the permissions being set to 755. This area is used to store an Insight user's bookmarks. Note that this area can be changed through the modification of the PUBLIC_DIR and PRIVATE_DIR variables found in the IRIS InSight system configuration file, /_u_s_r/_s_h_a_r_e/_I_n_s_i_g_h_t/_s_y_s_t_e_m._i_n_s_i_g_h_t_r_c. - 3 - +o The following is a suggestion to speed navigation for some users. This is simply done by mapping a couple of keystrokes to specific scrolling actions. For example, the Return Key is used to move down a line in the Insight window, and the Space Bar is used to move down a page. To do this, these lines go in your .Xdefault or app-defaults file: _I_n_s_i_g_h_t*_X_m_S_c_r_o_l_l_B_a_r._t_r_a_n_s_l_a_t_i_o_n_s: #_o_v_e_r_r_i_d_e \ <_K_e_y>_E_n_t_e_r:_I_n_c_r_e_m_e_n_t_D_o_w_n_O_r_R_i_g_h_t(_0)\n\ <_K_e_y>_R_e_t_u_r_n:_I_n_c_r_e_m_e_n_t_D_o_w_n_O_r_R_i_g_h_t(_0)\n\ <_K_e_y>_s_p_a_c_e:_P_a_g_e_D_o_w_n_O_r_R_i_g_h_t(_0)\n +o For those customers that have the Support Advantage product, make sure insight.sw.ttnav is installed. The IRIS InSight Topic/Task Navigator is now a separate product installable as a part of the insight.sw subsystem. If this subsystem is not installed, attempting to access the menu item ``IRIS InSight Topic/Task Navigator'' from the main IRIS InSight library window will generate the following message: CCCCaaaannnnnnnnooootttt eeeexxxxeeeeccccuuuutttteeee IIIIRRRRIIIISSSS IIIInnnnSSSSiiiigggghhhhtttt TTTTooooppppiiiicccc////TTTTaaaasssskkkk NNNNaaaavvvviiiiggggaaaattttoooorrrr.... DDDDooooeeeessss ////uuuussssrrrr////ssssbbbbiiiinnnn////ttttttttnnnnaaaavvvv eeeexxxxiiiisssstttt oooonnnn yyyyoooouuuurrrr ssssyyyysssstttteeeemmmm???? PPPPlllleeeeaaaasssseeee iiiinnnnssssttttaaaallllllll iiiinnnnssssiiiigggghhhhtttt....sssswwww....ttttttttnnnnaaaavvvv aaaannnndddd ttttrrrryyyy aaaaggggaaaaiiiinnnn.... Simply install the subsystem from your IRIX 5.3 installation CD(s) and try again. 4.3 _I_R_I_S__I_n_S_i_g_h_t__H_e_l_p +o The help card titled ``Using the Topic/Task Navigator'' documents a function of IRIS InSight that is only available after purchasing and installing the Support Advantage product. Contact your local sales representative for more information on obtaining this product. 4.4 _S_G_I_H_e_l_p__V_i_e_w_e_r +o If the SGIHelp is not installed on the user's machine when a request is made for Help, you will receive the following warning message: SSSSGGGGIIIIHHHHeeeellllpppp sssseeeerrrrvvvveeeerrrr pppprrrrooooggggrrrraaaammmm ((((////uuuussssrrrr////ssssbbbbiiiinnnn////ssssggggiiiihhhheeeellllpppp)))) nnnnooootttt ffffoooouuuunnnndddd.... PPPPlllleeeeaaaasssseeee iiiinnnnssssttttaaaallllllll iiiinnnnssssiiiigggghhhhtttt....sssswwww....ssssggggiiiihhhheeeellllpppp aaaannnndddd ttttrrrryyyy aaaaggggaaaaiiiinnnn.... Installing the insight.sw.sgihelp subsystem should remedy the problem. - 4 - +o Occasionally, when a help request is made from an application, an informational message may come from the SGIHelp process: SSSSoooorrrrrrrryyyy,,,, iiiinnnnffffoooorrrrmmmmaaaattttiiiioooonnnn oooonnnn tttthhhhaaaatttt hhhheeeellllpppp ttttooooppppiiiicccc iiiissss nnnnooootttt aaaavvvvaaaaiiiillllaaaabbbblllleeee aaaatttt tttthhhhiiiissss ttttiiiimmmmeeee ffffoooorrrr tttthhhhiiiissss aaaapppppppplllliiiiccccaaaattttiiiioooonnnn.... YYYYoooouuuu mmmmaaaayyyy nnnneeeeeeeedddd ttttoooo iiiinnnnssssttttaaaallllllll cccceeeerrrrttttaaaaiiiinnnn IIIIRRRRIIIISSSS IIIInnnnSSSSiiiigggghhhhtttt bbbbooooooookkkkssss.... FFFFoooorrrr tttthhhheeee pppprrrroooodddduuuucccctttt yyyyoooouuuu aaaarrrreeee rrrreeeeqqqquuuueeeessssttttiiiinnnngggg hhhheeeellllpppp ffffoooorrrr,,,, yyyyoooouuuu mmmmaaaayyyy wwwwiiiisssshhhh ttttoooo iiiinnnnssssttttaaaallllllll tttthhhheeee ffffoooolllllllloooowwwwiiiinnnngggg bbbbooooooookkkk((((ssss)))) ffffrrrroooommmm tttthhhheeeeiiiirrrr ccccoooorrrrrrrreeeessssppppoooonnnnddddiiiinnnngggg ssssuuuubbbbssssyyyysssstttteeeemmmm:::: <<<<<<<<bbbbooooooookkkk____nnnnaaaammmmeeee>>>>>>>> <<<<<<<<bbbbooooooookkkk____ssssuuuubbbbssssyyyysssstttteeeemmmm>>>>>>>> This message indicates that the Help content for this application has not been installed. Refer to the the ``Installation Information'' found in this document, or refer to the release notes for the application that you wish to receive help on, for further information. Once the book is installed, the SGIHelp process will need to be restarted in order for it to utilize the newly-installed book. To do this, determine if sgihelp is currently running using the ``ps'' command: %%%% ppppssss ----eeeeffff |||| ggggrrrreeeepppp ssssggggiiiihhhheeeellllpppp SGIhelp will quit normally after a certain amount of time of inactivity (See below for further information on this). However, if you wish not to wait, then execute the ``killall'' command on sgihelp (if other user's are accessing SGIHelp on your system, this command should be be executed by a privileged user): %%%% ////eeeettttcccc////kkkkiiiillllllllaaaallllllll ssssggggiiiihhhheeeellllpppp At this point, make your help request again, and SGIHelp should find and use the newly-installed book. +o If the on-line books are being mounted from another source, and are not installed locally, the directory /usr/share/help should also be mounted (or copied) from the same source. This directory contains application helpmap files which aid SGIHelp in determining what information to display for a given help request. When mounting IRIS InSight books, be aware that SGIHelp looks for books under two specific locations. One is the default /usr/share/Insight/library/SGI_bookshelves, which should contain the English version of all available books. The other is the international setting of /usr/share/Insight/library/<locale>_bookshelves, where <locale> is the value of the LANG environment - 5 - setting. In the case where LANG is set, SGIHelp will look first under the <locale>_bookshelves area, and if the requested localized help information is not found, it will fall back to the default (SGI_bookshelves) and examine the English books. +o If you are using a mountable file system off the CD-ROM to retrieve and view your content (see the IRIS InSight Release Notes for information on this), and the SGIHelp process has been accessing data from it, you may not be able to eject the CD-ROM immediately, despite the fact that the SGIHelp Viewer is not currently being displayed. This is due to the fact that the SGIHelp process remains in the process queue waiting to receive other help requests. It will remain around for a default time of 10 minutes. Note that the ``10 minutes'' is a configurable number which a user could change in the application defaults file, or override in a local Xdefaults file. The resource is called ``TimeoutInMin''. After the designated time has passed, SGIHelp will quit, allowing the user to eject the CD-ROM. If you wish not to wait, then execute the ``killall'' command on sgihelp (if other user's are accessing SGIHelp on your system, this command should be executed by a privileged user): %%%% ////eeeettttcccc////kkkkiiiillllllllaaaallllllll ssssggggiiiihhhheeeellllpppp Many applications also use the information found on the CD-ROM to automatically configure their ``Help'' menu. Because of that, ``Help'' menus for these applications can be configured improperly, until content becomes available. At that point, the application should be stopped and re-invoked to ensure that it reads the content properly. The SGIHelp process itself will tell the user if content is unavailable. Upon receiving a request, it will start up (if not already running), and display the message: CCCCaaaannnnnnnnooootttt ffffiiiinnnndddd aaaannnnyyyy bbbbooooooookkkkssss ttttoooo rrrreeeeaaaadddd!!!! EEEExxxxiiiittttiiiinnnngggg............ Re-mounting the file system off the CD-ROM and making - 6 - another help request from an application should remedy this. The alternative is to install the applicable IRIS Insight books on your hard disk. Refer to the ``Installation Information'' found in this document, or to the release notes for the application that you wish to receive help on, for further information.